ORDERING & FAQs

We’re able to ship most items from local, US manufacturer inventory however, for larger quantities or select products may be imported upon request. AGS can provide a listing of available inventory upon order placement.

Yes. AGS accepts Government P-Cards (GPC), Micro-Purchase Cards and Purchase Orders (POs) from local state and Civilian and DOD Government agencies. Contact AGS to establish a Government Agency account for faster order processing. 

Lead time is the estimated time it will take for the order to be delivered. This includes production time, logistics and shipping.

You can get a quote from our team within 24 hours by browsing through our product line card, clicking the Quote Request button or by requesting bulk ordering form.

You can also get a quote from our Quote Request Form page especially if you would like a quote on multiple products.

AGS retains internal file records on all FDA 510K registered devices/equipment and are all available upon request. Please email your request to bdsales@alstongs.com and we can provide you with the Certs/SDS associated product.

Most inventory is in Florida, Los Angeles, Maryland, New York and Pennsylvania – though some products require import from overseas, usually Asia. If you have special requests on where your order ships from then please let us know and we’ll let you know if we can accommodate it. (ex. East/West coast, not China, etc.)

Orders place by 12:00 PM EST time (Monday thru Friday) from anywhere in the continental United States, your order will ship the same day. Orders placed after that time, will be shipped on the next business day.

For Cancelations, Refunds Process

For Cancelations, Returns, and Returns, AGSLLC is committed to customer satisfaction. For cancelations, the customer must notify AGSLLC in advance of order shipment. Each return that meets our guidelines below will receive a full refund within 30 days. To ensure quality and maintain integrity in the event of damaged or discrepant orders, please review the following guidelines carefully. Refunds can be made within 30 days after we have received the returned shipment. If you are exchanging an item, we will send the new item to you if we have the item in stock; otherwise, we will send you a refund.

AGS’ Product Exchange and Returns policy

If your items are damaged, defective, or incomplete, a request for a return or refund must be made within 7 business days of the original date of receipt. In the event of a mistake, we will do our best to ensure returns are handled quickly and fairly.
The items needed to be exchanged or returned must be shipped back to us within 7 days upon receipt of items, at your expense. The items must have original tags attached, must be unused, and you must send your receipt from the purchase. Items are to be shipped prepaid, insured, and securely wrapped to prevent damage. AGS will not be responsible for items lost in transit back to us. Shipping and handling are non-refundable.

AGS serves the needs of first responders, healthcare providers, private/public sector businesses, educational institutions, local state, Civilian/DOD Government agencies, and For/Non-Profits across the USA nationwide, Canada and Europe.

Yes. We can ship items anywhere in the world, however the customer will be responsible for locality and port of choice logistics support services (Outside the US) and taxes.

AGS works with dozens of FDA registered manufacturers and distributors around the globe to provide the absolute best prices you will find anywhere.

AGS establishes direct manufacturer relationships. Every time products change hands, they include the Minimum Available Price (MAP) plus marked up. By avoiding intermediaries and leveraging a flexible supply chain, we removed the layers of markups and costs you’ll find from other medical supply companies.

The PPE market is rapidly evolving, and last week’s prices are nearly always irrelevant this week due to current environmental fluctuations. We change our prices daily to provide the best market rates, so you don’t get locked in to paying last month’s price when the recent prices are far lower. However that also means we cannot lock in prices for more than 72 hours after your quote is issued since our costs may also rise just as quickly.

You can call or send a text message to (240) 847-4692. You can also fill out the Contact Us directly utilizing any one of our online forms above.

Yes, we do on a case-by-case basis for purchases below the minimum quantity, but normally the industry standard of MOQ of 10 quantity. To order, please inquire within to bdsales@alstongs.com.